Date: 2 Jul 1998 02:22:41 -0000 Subject: SoftAware Automatic Abuse Reply To: falk@rahul.net From: abuse@softaware.com Thanks for emailing SoftAware's Abuse Response Team. SoftAware is a major ISP in the Los Angeles area, carrying near 100Mbps of traffic during peak usage periods. We provide the upstream connectivity for over 400 corporate customers, many of whom are ISP's and web hosting companies who in turn have multitudes of downstream customers. In the interests of a free market we do not inquire as to our customers business or practices at inception of service. We do however have them sign a contract and require them to abide by our AUP, which you may view at http://www.softaware.com/aup.html. We have received your email; if your message included the full, unedited message & message headers of the SPAM you're reporting, there's no need to send additional copies. However, if your original message to us didn't contain this necessary information, please re-send your message, this time including the unedited message you are concerned about, to abuse@softaware.com. If you indicated that you wanted a personal response to the issue you are reporting, we will get back to you regarding your concern as promptly as possible. To contact SoftAware's Abuse Response Team directly without receiving this auto-reply (for follow up, emails that aren't complaints, etc.) e-mail abuseteam@softaware.com. If you feel compelled to do so, you may contact the abuse department by calling (310) 305-0275, Monday through Friday, 9:00 AM to 5:00 PM PST. If you are reporting a copyright, trademark violation, or system security issue, please send your report to security@softaware.com. Sincerely, SoftAware Abuse Team [Last updated 04/20/98]