TRANSFERRING NAME SERVICE FROM A2I TO ELSEWHERE
When transferring name service for a domain from a2i to another
organization, please keep the following hints in mind.
Your new service provider will make arrangements to take over name
service and file the necessary name server change request with the
InterNIC. You may also do this yourself, after getting the necessary
name server information from your new service provider.
The InterNIC will send a confirmation request to the old administrative
and technical contacts. If such a confirmation request comes to us, WE
WILL SEND BACK A REPLY ONLY IF YOU, THE A2I CUSTOMER, HAVE EXPLICITLY
REQUESTED THIS FROM US. We have encountered many instances of third
parties attempting to "hijack" domains by filing unauthorized change
requests. To avoid problems, it's our policy that we do not send back
an acknowledgement to a domain change request unless this has been
explicitly requested by one of our customers.
If you want us to send back the reply, please do the following:
- Get the ticket id that the InterNIC assigns to your request. This is
normally in the automatic message that the InterNIC sends back.
- Send to email@example.com an email message and say, "please send an
ack for this request, ticket id = xxx for domain yyy". (Fill in the
ticket id in place of xxx and your domain name in place of yyy."
If for some reason you are unable to give us the InterNIC's ticket-id,
we will still attempt to honor your request; but due to the large
volume of DNS and other changes that we process, we are more likely to
misplace your request.
After your domain's name service has been transferred, wait about 10
days, and then send email to firstname.lastname@example.org and say "Please delete
this domain <name> from your name servers. Name service has been
transferred to <name of new ISP>." We will verify that the new name
service is valid, and we will then delete your domain from our name
servers. If you want us to unconditionally delete your domain from our
name servers without checking for new valid name service, please specify
Your first email request to email@example.com establishes an a2i
ticket-id. Please preserve this in all subsequent correspondence. This
keeps all email in one place and allows us to more efficiently respond
to your request. This is easily done, if you always use your mail
software's 'reply' command, which will automatically preserve the
subject heading in email, along with the ticket id.
Here are some problems that are sometimes encountered, and how you
can prevent them.
- If the contact information listed for your domain by the 'whois'
command is invalid, the confirmation request sent by the InterNIC may
not reach anybody. The name server change request may then not get
processed. Therefore, *before* you ask your new service provider to
request a name server change, please make sure the contact information
- Please be sure to send us the ticket-id assigned by the InterNIC when
you ask us to send the reply to the InterNIC's request. This will
help us accurately handle your request.
- Wait about 10 days after transfer of name service before asking us to
delete your domain from our machines. We will delete it whenever you
make the request. If you make the deletion request too soon, the
domain will be deleted from our machines before the updated name
server information propagates to all sites on the Internet. This may
cause loss of incoming email and other problems. Once we have deleted
the domain, if you change your mind and ask us to add it back, it will
be treated as a new domain registration request, incurring the usual
- If you never ask us to delete your domain, we will eventually delete it
when we scan through our name server files looking for stale entries.
This could be some weeks or months later. During this time mail
originating from our machines might not propertly reach you, because
it will rely on old information in our configuration files. Therefore
you should be sure to ask us, about 10 days after the switch is
completed to your satisfaction, to delete your domain from our
- InterNIC problems occur quite often. Email to or from the InterNIC
has been known to get lost. Once your request has been sent to the
InterNIC and been acknowledged, wait about 5 days for the request to
be completed. Then, if it seems that something went wrong, be sure to
check back with us so we can then look to see whether or not we
received any request from the InterNIC.
- Domain name service at a2i is provided by geographically separate name
servers in Washington (Seattle) and California (San Jose). This
provides significant protection in case of problems at any one of
these locations, such as a power outage or earthquake. We highly
recommend that you make sure that your new service provider runs at
least two independent name servers at locations distant from one
another. Most of the nationwide service providers (UUNET, MCI,
Sprintlink) use such geographically independent name servers,
and so does a2i.
You may optionally keep name service for your domain at a2i and simply
have us point the appropriate records (A records, MX records, CNAME
records, etc.) towards your new service provider. We can continue
name service for your domain for $60/year if you have no account with
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