a2i communications password how-to
This howto document applies to all traditional accounts (Premium, Advanced, Economy,
Budget, Drop-in, and associated pop mailboxes).
We have a
unified password scheme such that a single password controls connections and
logins to any of these services: pop or imap for email; ppp for Internet; ftp;
UNIX shell. When you change your password, all of these services will be affected.
How to Change your Password
Before you change your password you will need:
- Your username also called your account name. If you have
ppp access, then you can derive your username from the ppp login
name by removing the 'P' prefix. Thus, for example, if your ppp login
name is 'Pjoeuser', then your username is 'joeuser'. Or, if you know
your pop or imap mailbox name, that's your username (without any @
part). Thus, for example, if your pop mailbox is
'email@example.com', then your username is 'joeuser'. Usernames are
always three to eight lowercase characters taken from 'a' through 'z'
and '0' through '9'.
- Your existing password. If you know your ppp password, that's
what you need. If you know your ftp password, that's what you need.
If you know your pop or imap password, that's what you need. They should
all be the same.
- Your new password. It should be six to eight characters and be impossible to
guess. It helps to include one or two special characters in the password (e.g.:
/ . +) It also helps to use a mixture of uppercase and lowercase letters.
Then proceed to our online billing system, which you can access at the end of
our Payment and Billing Information page.
After logging in, you may change the password on the billing screen for your login
After you change your password, it can take up to one hour for all services at
all nodes on our network to see the new password. So, immediately after a password
change, if you wish to log in again, you might need to still use your old password
for a while for some or all services.
Lost Password Policy
Passwords are stored
using one-way encryption. Therefore we cannot tell you
what your current password is.
If you have lost your password, here are your alternatives.
- (Free.) If you changed your password recently and forgot the new one,
we can revert your password entry to the way it was before the password change.
(Please tell us approximately when you changed your password.) There is
no charge for us doing this once or twice.
- ($5 fee.) We can give you a new password made up of a random
string of mixed characters. We will normally notify you at an email address
or telephone number that according to our records belongs to you.
- (Free.) We can make the password for any account become the
same as the password for some other account. This applies only if you
have two accounts and you forgot the password for one of them. We will
check from our records that you own both accounts, e.g., by verifying
that one account is billed to another.
Please contact us and let us know which of the above you prefer.
You can call us at 408-293-9706
to ask for a password reset, or you can send email to
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