Writing Samples

This page contains several samples of my technical documentation. Unless otherwise indicated, I did all the design and writing of these documents.

• Developer's Handbook for Search Server and AgentXpert (Acrobat file)
  This documents a CORBA-based C++ API for Netscape's PublishingXpert suite. I wrote this in less than a month following Netscape's style guide with modifications to match the writing style of the other API writer working on PublishingXpert.
• BroadVision InfoExchange Portal documentation:
  • InfoExchange Portal Developer's Guide (Acrobat file)
    I wrote 90% of this and served as the lead writer for this product. This document was written following BroadVision's internal style guide.
  • InfoExchange Portal Administrator's Guide (Acrobat file)
    I wrote this from scratch and helped design the Welcome screen for the Admin tool. This document was written following BroadVision's internal style guide.
• Probix Trustee for Meetings documentation:
  • Probix Trustee for Meetings User's Guide (Acrobat file)
    The user's guide for the HTML-based Probix Trustee for Meetings.
  • Probix Trustee for Meetings Online Help (HTML created in Dreamweaver)
    I designed this to have the same look and feel as the HTML-based Probix Trustee for Meetings product.
• Probix Trustee for Outlook documentation:
  • Probix Trustee for Outlook User's Guide (Acrobat file)
    The user's guide for the Probix Trustee for Outlook add-in to MS Outlook; includes installation instructions.
  • Probix Trustee for Outlook Online Help (Compiled MS HTML Help)
    The online help for the Probix Trustee for Outlook add-in to MS Outlook.
  • Probix Trustee for Outlook Online Help -- Japanese (Compiled MS HTML Help)
    The online help for the Japanese version of the Probix Trustee for Outlook add-in to MS Outlook. I took text translated into Japanese and retrofit it into the MS HTML Help files.
• Probix Trustee documentation:
  • Probix Trustee User's Guide (Acrobat file)
    The user's guide for the HTML-based Probix Trustee product.
  • Probix Trustee Administration Tool Online Help
    I designed this to have the same look and feel as the HTML-based Probix Trustee Administration Tool. It has the following context-sensitive entry points based upon where you are in the Probix Trustee Administration Tool:
    • Customer Administration
    • Manager Administration
    • Probix Server Administration
    • Rights Administration
  • Probix Trustee Policy Manager Online Help
    I designed this to have the same look and feel as the HTML-based Probix Trustee Policy Manager. It has the following context-sensitive entry points based upon where you are in the Probix Trustee Policy Manager:
    • User Management
    • Content Management
    • Group Management
    • Member Management
    • Policy Management
  • Probix Trustee Troubleshooting Guide (Acrobat file)
    This was used by Probix sales and support and by the support staff of Probix's resellers to cut down on the calls the resellers needed to make to Probix.
• PayPal Refund API User's Guide (.DOC format)
  I created this from scratch in less than two weeks. It documents PayPal's SOAP-based API and how to interface with it using C++, C#, and Java.
• Consonance 2003 web site
  I served as webmistress for this non-profit from 1997 till March, 2003. All content is by me except where otherwise indicated.
• ConJosé Local Resources Guide
  For the 2002 World Science Fiction Convention, I generated this in HTML and in PDF (Acrobat) format.